KUALA LUMPUR, Jan 29 -- Uniphore, an early leader in Conversational Service Automation, has announced the addition of its new U-Trust portfolio and U-Assist Assurance solution to its portfolio.
With these new solutions, Uniphore customers will be better able to support call centre agents and operations, while building trust with consumers and delivering a better overall customer experience.
Uniphore’s new solutions are focused on improving and optimising contact centre interactions from start to finish, strengthening the connection between front-end customer experience and backend fulfillment via Robotic Process Automation (RPA) and improving contact centre security through agent verification and data security.
According to a statement, U-Assist Assurance enables contact centres to save time, money and improve customer satisfaction rates -- all automatically.
Using RPA technology, U-Assist Assurance tracks promises and commitments made by agents in real-time during the call, aligns expectations with the customer immediately following the call, and manages fulfillment post-call.
Meanwhile, the U-Trust portfolio includes two distinct solutions: U-Trust Agent, a verification solution that uses a unique voiceprint to authenticate agents and U-Trust Environment, which protects sensitive customer data.
It is the first comprehensive solution to deal with trust and security concerns and brings critical and powerful tools to contact centres who have faced huge challenges transitioning their agents from secured physical locations to a remote work environment.
U-Trust Agent uses real-time agent verification using voiceprints continuously through the entire agent shift, eliminating fraud and ID issues, while U-Trust Environment builds on agent verification to offer a greater layer of security to protect sensitive customer information.
More details at www.uniphore.com.
-- BERNAMA
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