KUALA LUMPUR, May 13 (Bernama) -- Zoom Video Communications Inc announced it has entered into a definitive agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support.
Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalise on new opportunities in contact centre and customer support.
Adding Solvvy’s proprietary technology will broaden Zoom Contact Center’s offering with scalable self-service and conversational AI, according to a statement.
With Solvvy, Zoom Contact Center customers will benefit from an automated, integrated, and easy-to-deploy contact centre that helps answer end-customers’ questions and solve issues faster, improves the overall customer experience, and drives operational savings.
“The nature of customer experience is transforming fundamentally, as enterprises increasingly need to deliver exceptional, personalised, and effortless customer experiences. Solvvy understands this shift and is the ideal platform to enhance our Zoom Contact Center offering,” said President of Product and Engineering at Zoom, Velchamy Sankarlingam.
“Together, we are excited to help businesses of all sizes improve their customer retention, increase operating efficiency, and set new standards for customer service and satisfaction.”
Meanwhile, Chief Executive Officer and Co-Founder of Solvvy, Mahesh Ram said: “Zoom is poised to redefine the contact centre category with its unique combination of unified communication and customer experience. We could not be more excited to join forces and further scale our unique conversational AI offering.”
Following the close of the transaction, Zoom will incorporate and expand Solvvy’s capabilities across its Zoom Contact Center platform.
Solvvy Founding CEO Mahesh Ram and Co-Founder & CTO Justin Betteridge will be instrumental in driving the combined Advanced Conversational AI and Automation product vision and innovation strategy.
The transaction is expected to close in Q2 FY2023. Terms of the transaction were not disclosed.
-- BERNAMA
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