Vonage to enhance customer communications, safeguard Carousell’s platform against fraud

 KUALA LUMPUR, Sept 3 -- Vonage, a global leader in cloud communications, has been selected by Singapore-based online marketplace, Carousell to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications.

Carousell, a leading consumer-to-consumer and business-to-consumer marketplace for buying and selling of new and second-hand goods, is using Vonage’s Verify API to implement two-factor authentication to validate accounts.

Using just a phone number, Vonage generates pin codes and employs SMS and voice channels to authenticate new and existing customers throughout Southeast Asia, Taiwan, Hong Kong, Australia, New Zealand and Canada, according to a statement.

Carousell is also using the Vonage SMS API to communicate with sellers and buyers, sending instant alerts whenever there are incoming enquiries and updates on their listings or interested items.

In addition to Singapore, the company has offices in Malaysia, Indonesia, Taiwan, Hong Kong, Myanmar, Vietnam, and the Philippines. With over 250 million listings, it is one of the world’s largest and fastest-growing marketplaces in Southeast Asia, Taiwan and Hong Kong.

The Vonage Communications Platform has more than one million registered developers and offers a full suite of programmable voice, video, messaging, and email services to forward-thinking businesses throughout the Asia-Pacific market and worldwide.

Vonage APIs allow developers to easily enhance and build innovative customer experiences directly into their existing applications and devices. Through its partners, Vonage’s platform is at the centre of many notable transformational projects in the region.

-- BERNAMA