Tuesday, October 20, 2020

Uniphore, NTT DATA sign multi-year deal to transform customer experience market

KUALA LUMPUR, Oct 20 -- In response to an increase in global demand for end-to-end customer service solutions, Uniphore and NTT DATA Services have entered into a definitive agreement to co-create new solutions to transform the customer experience market.

Based on internal projections and opportunities currently underway, this partnership could generate more than US$50 million in revenue over the next five years. (US$1 = RM4.14)

According to a statement, large enterprises will have access to a powerful platform with enhanced capabilities in intelligent automation, specifically suited for a new generation of contact centres.

Uniphore, NTT DATA sign multi-year deal to transform customer experience market

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