KUALA LUMPUR, March 15 (Bernama) -- Nine in 10 employees (87 per cent) recognise that artificial intelligence (AI) has a positive role to play in helping them stay productive, while eight in 10 (81 per cent) prefer a blend of AI and human interaction, according to a new study commissioned by Lenovo.
The new global study by YouGov has revealed that a majority of 12,000 employees (91 per cent) surveyed believe they would be more productive if their information technology (IT) issues at work were resolved quickly and effectively.
Another 74 per cent say weak IT support has affected their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today’s hybrid workforce.
Survey respondents see the key benefits of AI-powered IT being issue resolution with minimum disruption where AI can identify and resolve IT-related issues automatically, and in enabling 24/7 support even during weekends and holidays.
In a statement, Lenovo Vice President and General Manager, Global Product Services, John Stamer said as workplaces have evolved with the rise of hybrid work, IT support for employees clearly has not kept pace.
“With the growing adoption of cloud services, digital intelligence and the metaverse, organisations’ IT environments are only going to become more complex, so effective IT support will become even more essential to employee experience and morale,” he said.
Lenovo Premier Support Plus is the most comprehensive IT support service on the market and the answer to help companies stay future ready by offering the right solution to improve employee experience and satisfaction, essential to retaining talent in today’s highly competitive market.
It offers services that are essential for both the current needs of a hybrid workforce and digital transformation in organisations, combining advanced AI for smarter, preventative services, while still providing human support where it is needed most, for the seamless and direct IT support that employees are looking for.
Premier Support Plus was developed with key enterprise and end user pain points in mind to offer the most comprehensive support service and protection for IT problems including AI-driven predictive analytics; Accidental Damage Protection; and Sealed Battery.
Conducted from Feb 23 to March 3, the study surveyed 12,000 employees in Australia, Brazil, Mainland China, Germany, Hong Kong, India, Japan, Singapore, the United Kingdom and the United States of America.
-- BERNAMA
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