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| TDCX awarded 'Outstanding Partner' recognition at SIA CEO Service Excellence Awards 2023 (Photo: Business Wire) |
KUALA LUMPUR, Sept 13 (Bernama) -- TDCX, a digital customer experience (CX) solutions provider has been recognised as an 'Outstanding Partner' at Singapore Airlines’ (SIA) CEO Service Excellence Awards 2023.
In a statement, TDCX said the company received this award for the third consecutive year, a testament to the company's ability to embody SIA’s service vision as it delivers exceptional customer experiences.
TDCX Group Chief Operating Officer and Executive Vice President, Angie Tay said: “We are honoured by this recognition from SIA. We are thankful for SIA’s continued confidence in us and the strong partnership from their team.
“We look forward to continuing our long-time partnership and to help them elevate their brand through industry-leading CX.”
Key to TDCX’s ability to support SIA’s customer-first service delivery approach is its talent management expertise. To ensure deeper domain knowledge, TDCX builds its CX team with specialists that have backgrounds in the airline and travel industry.
The company also takes a data-driven approach to CX delivery, ensuring that it has continual visibility on the top customer queries during peak travel periods or seasonal marketing campaigns.
TDCX’s solutions cut customer handling time for SIA by 27 per cent and achieved a customer satisfaction score of 90 per cent, exceeding the target of 85 per cent.
Currently, TDCX supports SIA’s customers by offering a one-stop service where customers can interact with the support team through their preferred channels such as email, chat, customer service hotline and video conference.
-- BERNAMA
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