Exclusive deal aligns industry leaders around the Digitally Empowered Contact Center solution and brings new capabilities for Associates
LOUISVILLE, Ky. & PALO ALTO, Calif., Nov 5 (Bernama-BUSINESS WIRE) -- Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, today announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC).
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201105005372/en/
The agreement centers on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced Customer Experiences (CX). This multi-million dollar deal will create tremendous value for our clients over the next few years.
“Business landscape is changing rapidly, and organizations need to deliver new and innovative CX capabilities to stay ahead constantly. Our DECC solutions fueled by Uniphore’s Conversational Service Automation platform will help our clients deliver seamless customer experiences that will become a strategic advantage for them and positively impact their bottom line,” said Venkatgiri Vandali, President, Health Plan and Healthcare Services, Firstsource.
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