Vonage selected to drive Fisher & Paykel’s customer service communications

KUALA LUMPUR, Nov 23 -- Vonage, a global leader in cloud communications, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States.

Fisher & Paykel is using Vonage’s Messages API to provide instant maintenance support notifications via SMS and enhance post-sale services.

The Vonage Messages API embedded within Fisher & Paykel’s platform delivers automated and instant SMS confirmations and reminders on all technician appointments, including self-service links for customers to easily cancel or reschedule the appointment.

Fisher & Paykel also uses Vonage to send follow up messages for customer feedback once a job is completed to make ongoing service improvements, according to a statement.

“Vonage APIs allow companies to instantly reach their customers through their preferred channels at reduced costs, enabling businesses to effectively communicate with their customers and create a better customer experience,” said Vonage Senior Vice-President and General Manager for the Asia Pacific region, Sunny Rao.

With an ever-growing network of over one million registered developers, the Vonage Communications Platform makes it easy for businesses to use APIs to disrupt their industries, and enable the type of business continuity, remote work, and remote delivery of services.

More details at www.vonage.com.

-- BERNAMA